Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations

Advanced Search

Basic Search

Help

AND OR NOT

Add a row

Reset

Limit results by

Books+ Search Results

Author

Allen, Danica R., 1959- author.

Title

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen.

ISBN

9780873895934

Publication

Milwaukee, Wisconsin : ASQ Quality Press, 2004.

Physical Description

1 online resource (264 pages) : illustrations

Local Notes

Access is available to the Yale community.

Notes

Description based on print version record.

Access and use

Access restricted by licensing agreement.

Other formats

Print version: Allen, Danica R., 1959- Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations. Milwaukee, Wisconsin : ASQ Quality Press, c2004

Format

Books / Online

Language

English

Added to Catalog

October 02, 2015

Bibliography

Includes bibliographical references and index.

Subjects

Consumer satisfaction > Research.

Customer loyalty > Research.

Customer services > Quality control > Research.