Introduction : Making extraordinary things happen in organizations
What leaders do and what constituents expect. When leaders are at their best
Credibility is the foundation of leadership
Model the way. Clarify values
Set the example
Inspire a shared vision. Envision the future
Enlist others
Challenge the process. Search for opportunities
Experiment and take risks
Enable others to act. Foster collaboration
Strengthen others
Encourage the heart. Recognize contributions
Celebrate the values and victories
Leadership is everyone's business.