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Lives on the line : how the Philippines became the world's call center capital
Title
Lives on the line : how the Philippines became the world's call center capital / Jeffrey J. Sallaz.
ISBN
9780190630690 (ebook) :
Publication
New York, NY : Oxford University Press, 2019.
Physical Description
1 online resource : illustrations (black and white).
Local Notes
Access is available to the Yale community.
Notes
Also issued in print: 2019.
Description based on online resource; title from home page (viewed on July 5, 2019).
Access and use
Access restricted by licensing agreement.
Summary
Dial just about any toll-free number and chances are you'll be talking to a Filipino. In fact, around the year 2005, the country overtook India as the world's 'voice capital.' 'Lives on the Line' argues that this has nothing to do with wages or accents. Rather, as Jeffrey J. Sallaz shows, there is a perfect match between offshored call centres and educated young Filipinos. For Filipina women and gay Filipinos in particular, call centres are veritable lifelines, and their lives tell us much about contemporary capitalism and the future of work.
Variant and related titles
Oxford scholarship online.
Other formats
Print version :
Format
Books / Online
Language
English
Added to Catalog
August 23, 2019
Series
Global and comparative ethnography
Oxford scholarship online
Bibliography
Includes bibliographical references and index.
Audience
Specialized.
Subjects
Bookmark As
Citation
