Librarian View
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14546381
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20200731055418.0
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cr cn nnnauuuu
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131114s2013 nyua ob 000 0 eng d
020
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9780071771320
035
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ccn00416152
050
4
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BF637.C45
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P37 2012
082
0
4
|a
153.6
|2
23
100
1
|a
Patterson, Kerry,
|d
1946-
245
1
0
|a
Crucial conversations
|h
[electronic resource] :
|b
tools for talking when stakes are high /
|c
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler.
250
|a
2nd ed.
260
|a
New York :
|b
McGraw-Hill,
|c
[2013]
300
|a
1 online resource (xviii, 244 p.) :
|b
ill.
336
|a
text
|b
txt
|2
rdacontent
337
|a
computer
|b
c
|2
rdamedia
338
|a
online resource
|b
cr
|2
rdacarrier
500
|a
Print version c2012.
500
|a
Includes intentional: "the acronym STATE. It stands for: Share your facts; Tell your story; Ask for others' paths; Talk tentatively; Encourage testing."
504
|a
Includes bibliographical references.
505
2
0
|t
What's a crucial conversation? --
|t
Mastering crucial conversations --
|t
Start with heart --
|t
Learn to look --
|t
Make it safe --
|t
Master my stories --
|t
STATE my path --
|t
Explore others' paths --
|t
Move to action --
|t
Yeah, but --
|t
Putting it all together --
|t
What I've learned about crucial conversations in the past ten years.
506
|a
Access restricted by licensing agreement.
530
|a
Also issued in print.
588
|a
Description based on cover image and table of contents, viewed on Nov. 14, 2013.
590
|a
Access is available to the Yale community.
650
0
|a
Interpersonal communication.
650
0
|a
Interpersonal relations.
650
0
|a
Persuasion (Psychology)
655
0
|a
Electronic books.
655
0
|a
Computer network resources.
700
1
|a
Grenny, Joseph.
700
1
|a
McMillan, Ron.
700
1
|a
Switzler, Al.
730
0
|a
McGraw-Hill's AccessEngineering.
852
8
0
|b
yulint
|h
None
|z
Online resource
852
8
0
|z
Online resource
856
4
0
|y
Online book
|u
https://yale.idm.oclc.org/login?URL=https://www.accessengineeringlibrary.com/content/book/9780071771320
901
|a
BF637.C45
902
|a
Yale Internet Resource
|b
Yale Internet Resource >> None|DELIM|14544218
905
|a
online resource
907
|a
2019-08-30T14:08:57.000Z
946
|a
DO NOT EDIT. DO NOT EXPORT.
953
4
0
|a
https://www.accessengineeringlibrary.com/content/book/9780071771320