Introduction
How to use this book effectively
An introduction to performance management
Assessing your performance management culture and competencies
Turning people on to learning
Evaluating your training program results
One-day workshop on establishing a coaching relationship for great performance
One-day workshop on performance goal setting
One-day workshop on diagnosing employee performance problems and developing improvement plans
One-day workshop on conducting performance coaching and annual performance analysis and planning conversations
Half-day workshop on the employee's role within the partnership for performance and performance coaching conversations.