The moderator's survival guide : handling common, tricky, and sticky situations in user research

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Author

Tedesco, Donna.

Title

The moderator's survival guide : handling common, tricky, and sticky situations in user research / Donna Tedesco, Fiona Tranquada.

ISBN

9780124047143

0124047149

1299927009

9781299927001

0124047009

9780124047006

Published

Physical Description

1 online resource (1 volume) : illustrations

Local Notes

Access is available to the Yale community.

Access and use

Access restricted by licensing agreement.

Summary

A resource for navigating your one-on-one user research sessions. Inside, find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews.

Variant and related titles

Handling common, tricky, and sticky situations in user research

O'Reilly Safari. OCLC KB.

Other formats

Print version: Tedesco, Donna. Moderator's survival guide : handling common, tricky, and sticky situations in user research. Amsterdam : Elsevier, Morgan Kaufmann, [2014]

Format

Books / Online

Language

English

Added to Catalog

January 14, 2020

Bibliography

Includes bibliographical references and index.

Contents

Part 1. Your moderation toolkit

part 2. Your survival guide

part 3. Improving your skills.