9781783000012

1783000015

9781783000005

""Cover""; ""Copyright""; ""Credits""; ""Foreword""; ""About the Author""; ""About the Reviewers""; ""Contents""; ""Preface""; ""Chapter 1: Feedback Fundamentals""; ""Start now!""; ""Where are you now?""; ""Evidence based""; ""Activity focused""; ""Results oriented""; ""Specific""; ""Honesty""; ""Only positive language""; ""Timed well""; ""Summary""; ""Chapter 2: Delivering Balanced Feedback""; ""Meet Brian""; ""My management calendar""; ""Once per day""; ""Once per week""; ""Once per month""; ""Once per quarter""; ""Twice per year""; ""Back to Brian""; ""The WIN model""; ""What went well""

""Interesting aspects of performance""""Next time�""; ""Time to practice""; ""Grown-up appraisals""; ""Back to Brian""; ""Summary""; ""Chapter 3: Addressing Specific Performance Issues""; ""Meet Kate""; ""The BAR model""; ""Background""; ""Activity""; ""Results""; ""Tackling an uncomfortable subject""; ""Consolidation exercise""; ""Summary""; ""Chapter 4: Delivering a Reprimand""; ""Meet Trevor""; ""The DESC model""; ""Describe the situation""; ""Express the impact""; ""State what you want to change""; ""Communicate the consequences""

""Exercise � Could you have dealt better with a past reprimand?""""Summary""; ""Chapter 5: Giving Feedback to Colleagues and Managers""; ""Meet Simon""; ""Deflecting negative behaviors""; ""Techniques for sensitive discussions""; ""Preframing the event""; ""Framing the conversation""; ""Disagreeing with someone without them noticing""; ""Sharing a feeling""; ""Quiz: Chapters 1 to 5""; ""Summary""; ""Chapter 6: Integrating Your New Skills""; ""Improving your delivery""; ""A four-step plan to achieve just about anything""; ""How to balance feedback with encouragement""; ""Action plan""

""Summary""""Chapter 1 � ""Where are you now?"" answers""; ""Chapter 3 � Consolidation exercise answers""; ""Chapter 5 � Chapters 1 to 5 quiz answers""

Employees > Rating of.

Employees > Rating of.