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Chatbot Research and Design Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19–20, 2019, Revised Selected Papers
Title
Chatbot Research and Design [electronic resource] : Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19–20, 2019, Revised Selected Papers / edited by Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie Lai-Chong Law, Ole-Christoffer Granmo, Ewa Luger, Petter Bae Brandtzaeg.
ISBN
9783030395407
Edition
1st ed. 2020.
Publication
Cham : Springer International Publishing : Imprint: Springer, 2020.
Physical Description
1 online resource (XII, 273 p.) 52 illus., 22 illus. in color.
Local Notes
Access is available to the Yale community.
Access and use
Access restricted by licensing agreement.
Summary
This book constitutes the refereed proceedings of the Third International Workshop on Chatbot Research and Design, CONVERSATIONS 2019, held in Amsterdam, The Netherlands, in November 2019. The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions. The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education.
Variant and related titles
Springer ENIN.
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Format
Books / Online
Language
English
Added to Catalog
January 24, 2020
Series
Information Systems and Applications, incl. Internet/Web, and HCI ; 11970
Contents
Conversational Agents in Healthcare: Using QCA to Explain Patients’ Resistance to Chatbots for Medication
An Approach for Ex-Post-Facto Analysis of Knowledge Graph-Driven Chatbots – the DBpedia Chatbot
Privacy Concerns in Chatbot Interactions
Creating Humanlike Chatbots: What Chatbot Developers Could Learn from Webcare Employees in Adopting a Conversational Human Voice
The Conversational Agent “Emoty” Perceived by People with Neurodevelopmental Disorders: Is It a Human or a Machine
Gender Bias in Chatbot Design
Conversational Web Interaction: Proposal of a Dialog-Based Natural Language Interaction Paradigm for the Web
Designing Chatbots for Guiding Online Peer Support Conversations for Adults with ADHD
Towards Chatbots to Support Bibliotherapy Preparation and Delivery
CivicBots – Chatbots for Supporting Youth in Societal Participation
Using Theory of Mind to Assess Users’ Sense of Agency in Social Chatbots
Exploring Age Differences in Motivations for and Acceptance of Chatbot Communication in a Customer Service Context
Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues
Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives
Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluation
Chatbots for the Information Acquisition at Universities – A Student’s View on the Application Area
A Configurable Agent to Advance Peers’ Productive Dialogue in MOOCs
Small Talk Conversations and the Long-Term Use of Chatbots in Educational Settings – Experiences from a Field Study.
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