Introduction. Hearing Complaint
Part I. Institutional Mechanics. Mind the Gap! Policies, Procedures, and Other Nonperformatives ; On Being Stopped
Part II. The Immanence of Complaint. In the Thick of It ; Occupied
Part III. If These Doors Could Talk? Behind Closed Doors : Complaints and Institutional Violence ; Holding the Door : Power, Promotion, Progression
Part IV. Conclusions. Collective Conclusions / by Leila Whitley, Tiffany Page, and Alice Corble, with Heidi Hasbrouck, Chryssa Sdrolia, and others ; Complaint Collectives.