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Crucial Conversations : Tools for Talking When Stakes are High, Third Edition
Author
Title
Crucial Conversations : Tools for Talking When Stakes are High, Third Edition / Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory.
ISBN
9781260474190 (e-ISBN)
1260474194 (e-ISBN)
9781260474183 (print-ISBN)
1260474186 (print-ISBN)
Edition
Third edition.
Publication
New York, N.Y. : McGraw Hill LLC, [2022]
Copyright Notice Date
?2022
Physical Description
1 online resource (304 pages) : illustrations.
Local Notes
Access is available to the Yale community.
Notes
Electronic reproduction. New York, N.Y. : McGraw Hill, 2022. Mode of access: World Wide Web. System requirements: Web browser. Access may be restricted to users at subscribing institutions.
In English.
Description based on e-Publication PDF.
Access and use
Access restricted by licensing agreement.
Summary
Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Variant and related titles
McGraw-Hill's AccessEngineering.
Other formats
Also available in print and PDF edition.
Print version: Crucial Conversations : Tools for Talking When Stakes are High, Third Edition. Third Edition. New York, N.Y. : McGraw-Hill Education, 2022
Format
Books / Online
Language
English
Added to Catalog
July 15, 2022
Series
McGraw-Hill's AccessEngineeringLibrary
Bibliography
Includes bibliographical references and index.
Contents
Cover
Title Page
Copyright Page
Dedication
Contents
Preface
1 What?s a Crucial Conversation? And Who Cares?
2 Mastering Crucial Conversations The Power of Dialogue
PART I WHAT TO DO BEFORE YOU OPEN YOUR MOUTH
3 Choose Your Topic How to Be Sure You Hold the Right Conversation
4 Start with Heart How to Stay Focused on What You Really Want
5 Master My Stories How to Stay in Dialogue When You?re Angry, Scared, or Hurt
PART II HOW TO OPEN YOUR MOUTH
6 Learn to Look How to Notice When Safety Is at Risk
7 Make It Safe How to Make It Safe to Talk About Almost Anything
8 STATE My Path How to Speak Persuasively, Not Abrasively
9 Explore Others? Paths How to Listen When Others Blow Up or Clam Up
10 Retake Your Pen How to Be Resilient When Hearing Tough Feedback
PART III HOW TO FINISH
11 Move to Action How to Turn Crucial Conversations into Action and Results
12 Yeah, But Advice for Tough Cases
13 Putting It All Together Tools for Preparing and Learning
Notes
Index.
Genre/Form
Electronic books.
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