Introduction: Performance management for a new age of work
Section 1. Goal setting: The characteristics of effective goals: Make them clear and specific, achievable but challenging
Define employee goals
and decide how they're measured, fit the needs of the individual and the organization
Collaborate with your employee to create a plan for moving forward : steps to accomplishing objectives and adjusting as necessary
Section 2. Ongoing performance management : Assessing performance isn't a one-time event : note good and bad work, and identify root cause
Make a habit of providing feedback : discuss your observations with your employee
Coach your employee to close performance gaps : ask questions to help them solve problems and master new skills
How to keep your employees motivated : recognize good work and encourage progress
Section 3. Developing employees : Understand your employee's wants and needs : know what your direct report aspires to
Expand your employee's skillsets : basic tactics to learn new areas of expertise
Craft a development plan : define a specific path for future growth
How to develop someone who's struggling : good performers aren't the only ones who need to grow
Section 4. Formal performance reviews : The case against (and for) annual appraisals : how companies are changing the way they look at reviews
Assess performance, but reconsider ratings : take an individualized approach
How to conduct the review conversation : tips and tricks for a productive discussion
Define new goals for the new year : adjust objectives for continued growth
Section 5. Tough topics: Responding to the steady worker : what to do with your stalwarts
Preventing burnout on your team : make sure your people aren't running out of steam
Managing performance of remote employees : from giving feedback to annual appraisals.