When the inevitable surprises occur ... Are you ready to diffuse the situation with the right questions? / Terry J. Fadem.

Upper Saddle River, N.J. : Pearson Education Pub. as FTPress Delivers, ©2010.

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"This Element is an excerpt from 'The art of asking : Ask better questions, get better answers' by Terry Fadem. Ask the right questions to recover from any surprise and transform shocks into breakthroughs! Here's an effective, question-based strategy for handling surprise"--Resource description page

Print version: Fadem, Terry J. When the inevitable surprises occur. Upper Saddle River, N.J. : Pearson Education publishing as FTPress Delivers, ©2010

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December 05, 2023