Cover; Title; Copyright; Contents; Chapter 1: Introduction
Robert Clark; Chapter 2: The MV ''Full City'' Incident
Norway''s Worst Ever Oil Spill
Jon Sigurd Jacobsen; The incident; The local response; The environmental damage; Supply chain issues; Insurance claims; Lessons learned; Was the incident preventable?; What went well; What could have been done better; What did not go well; Other observations; Conclusion; Chapter 3: Barings Bank Collapse
Owen Gregory; Big Bang Day; Lessons learned; What could have been done better; What did not go well; Conclusion
Chapter 4: Northgate Information Solutions, a Victim of the Buncefield Oil Depot Disaster
Robert ClarkNorthgate''s reaction; Communications; Recovery of the Year; Lessons learned; What went well; What could have been done better; What did not go well; Other observations; Conclusion; Chapter 5: The Love Parade: Dusseldorf 2010
Tony Duncan; Duisburg 2010; Pre-event issues
contingency, safety and security planning; Risk management; Government and non-governmental agency/stakeholder engagement; Legal aspects; Communications; The finger of blame; Lessons learned; What went well
What could have been done betterWhat did not go well; Conclusion; Chapter 6: Herald of Free Enterprise
Carl Dakin; Dealing with the media; Irreparable reputational damage; Absence of contingency arrangements; A disaster in waiting; Shutting the stable door; The birth of corporate manslaughter; Lessons learned; What went well; What could have been done better; What did not go well; Conclusion; Chapter 7: The Aztec Chemical Explosion, the Biggest Blaze in Cheshire for 35 Years
Robert Clark; Your competitors can turn out to be your best friends in a crisis; Lessons learned; What went well
What could have been done betterWhat did not go well; Other observations; Conclusion; Chapter 8: Piper Alpha and Alexander L. Kielland: A Comparison of Two North Sea Tragedies
Carl Dakin and Jon Sigurd Jacobsen; Piper Alpha; The Alexander L. Kielland; The common factors; What went well; What could have been done better; What did not go well; Conclusion
could tragedies of the PA and ALK magnitude reoccur?; Chapter 9: Bhopal: The World''s Worst Industrial Disaster
Owen Gregory; Background; Circumstances contributing to the enormity of the tragedy; A disaster in waiting
The tragic human legacyEffects on the local economy; Litigation; Lessons learned; Conclusion; Chapter 10: The Devastating Effect of the SARS Pandemic on the Tourist Industry
Catherine Feeney; The tourist industry
fragility versus resilience; The economic importance of tourism in the emerging millennium; Typical health issues threatening the tourism industry; Background to managing crises in tourism; The SARS pandemic
a catalyst for change; The aftermath; Lessons learned; What went well; What could have been done better; What did not go well; Other observations