Introduction. Five propositions characterize the current setting ; Seven propositions describe implications for museums ; Other propositions concern the process of repositioning ; The museum organization of the future / Michael M. Ames
Glenbow : a case study in urgent adaptation. Overview of change ; Creating a new form of organization ; Transforming Glenbow : details and difficulties ; Towards a learning organization ; New ways of working ; Lessons we have learned
Glenbow staff perspectives
1997. Susan Kooyman ; Joe Konrad ; Kirstin Evenden ; Dennis Slater ; Lisa Christensen ; Valerie Cooper ; Wendy Smith ; Jim Shipley ; Gerry Conaty ; Donna Livingstone
Glenbow then and now. 1997 ; 2012
Commentaries from the field. Reflections on organizational transformation in the twenty-first century / Gail Anderson ; New needs for new times / Emlyn Koster ; Through the looking glass : changing social relations in the museum / Bernadette Lynch ; Museum of Vancouver : a transformation in progress / Nancy Noble ; Complexity, conversation and change : learning how museum organizations change / Darren Peacock ; No heroes : revisiting the museum leadership crisis / Marjorie Schwarzer ; Reflections on museums and change, 2012 / Marsha L. Semmel
Between the past and the future. New directions 1997 ; New directions 2012 ; Persistent paradoxes 1997 ; Persistent paradoxes 2012
Harbingers and hazards 2012. Museums and complexity ; The New Axial age ; The myth of economic growth ; Questioning the corporatists ; Museums and the plutocracy ; Museum economics ; Shifting the museum perspective
Museum management revisited. Towards a new paradigm ; Meditations on magical beliefs ; Bad museum behaviours ; Miscellaneous impositions ; Strengthening museum management
Museum management and the ethical imperative. Four scenarios to contemplate ; Six ethical responsibilities for museum management ; Forces for good ; From thinking to doing ; The biggest elephant in the room ; A framework for ethical management ; Concluding thoughts
Appendix I. Organizational chart, prior to April 1 1993
Appendix II. Organizational chart, as of May 31, 1995
Appendix III. Commitment plan : transition to a new organization
Appendix IV. Employee survey form.