System Issues
The Sisyphean Challenge: Health Services Integration / Thomas G. Rundall
Process Innovation in Health Care: A New Model for the New Knowledge Economy / Mattia J. Gilmartin, David Melzer
Bringing About Quality Improvement
Challenges on the Road to Clinical Governance: The United Kingdom's Strategy for Health Care Quality Improvement / Andrew B. Bindman
Health Reforms and Quality of Care: Lessons Learnt from Ghana and Central America / Victoria Doyle, David Haran
Life Cycles in Vivo: Views from the Front Line in the Implementation of a Performance Management System / Peter Buckley, James Watkin
Benchmarking Bed Management: the State of the Art? An Exploration of Best Practice in Bed Management / Ruth Boaden, Paul Haywood, John Turner, Mary Massey
Quality of Care: Should we Legislate or Educate? The Nursing Home Scenario as a Case Study / Carmel M. Hughes
Transformational Change of Health Care Quality: Systemic Reorientation-Not Magic Bullets / Huw Talfryn Oakley Davies
Variations in Health Care
Variance in Practice Emergency Medical Admission Rates: Is it Due to Patients, Doctors or Society? / Rebecca Duffy, Harry Staines
Variations in General Practitioner Referral Rates: Are there Lessons in the Literature? / Catherine A. O'Donnell
Going Public on Clinical Performance: Lessons from the USA / Martin N. Marshall
On the Limitations and Pitfalls of Performance Measurement Systems in Health Care / Russell Mannion, Maria Goddard, Peter C. Smith
Incorporating User Views
What do older people expect from health and social care in the community? / P. Kliempt, Danny Ruta, Simon Ogston, Marion E. T. McMurdo
Serving all the communit? The views and preferences of lesbian and gay consumers of health care / Yaniv Poria, Adrian Coyle, Terry Desombre
Strategic health care policy and development for Maori, the Indigenous People of New Zealand / Lynette Stewart, Louise Davis, Sharon Shea
Choice
Limited access to alternative models of maternity care in the UK: barriers to change / J. S. Tucker, Wendy Graha, Marion Hall.