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Outsourcing dilemma and aftereffects at Grand Insurance Company
Title
Outsourcing dilemma and aftereffects at Grand Insurance Company / Abhilash G. Nambudiri, Mani P. Sam.
ISBN
9781526459862 (ebook) :
Publication
London : SAGE Publications: SAGE Business Cases Originals, 2019.
Physical Description
1 online resource : illustrations.
Local Notes
Access is available to the Yale community.
Notes
Description based on XML content.
Access and use
Access restricted by licensing agreement.
Summary
This case discusses the issue of process inconsistencies in a life insurance company, Grand Insurance Company (GIC). The case renders itself for discussion on the issue of the implementation of AURA, an automated proposal evaluation system, and the future of process improvements at GIC. The case creates an environment to discuss some of the decision points involving process improvements, which are aimed at reducing customer grievances due to delay in proposal processing. This case also discusses the possible negative impacts of process improvements on business viability.
Variant and related titles
Sage Business Cases 2019 Annual Collection.
Format
Books / Online
Language
English
Added to Catalog
September 17, 2024
Series
SAGE Knowledge. Cases
Bibliography
Includes bibliographical references and index.
Subjects
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