Introduction and dedication / Christy Zlatos
Training and Retraining Reference Professionals : Core Competencies for the 21st Century / Mary M. Nofsinger
A Neo-Modern Summary of the Futcha : An Exploration of the Generation X in Our Midst / B. Jane Scales
History of a Library Unit and the Evolution of Its Culture from the Eyes of Two Participants : Holland Reference Services from the Merger (1977) to the New Organization (1997) / Mary Gilles, Christy Zlatos
Jim and Alison Do User Education : English 101 and Beyond at Washington State University Libraries / James Elmborg, Alison Manning
Lessons of a Decade : An Instructional Experiment Matures / Paula Elliot, Alice Spitzer
The Klaipeda University Library in Lithuania : An Essay by the Washington State University Libraries' Library Fellow / Janina Pupeliene
Holland Library's Electronic Resource Librarians : A Profile of These Positions / Elizabeth Caulfield Felt
Managing CD-ROM and Electronic Documents Sources for Holland Reference Services : The Washington State University Libraries Experience / Lou Vyhnanek
Embracing GIS Service in Libraries : The Washington State University Experience / Hyon-Sook (Joy) Suh, Angela Lee
Appendix 1. About Washington State University Libraries' Holland Reference Services / Christy Zlatos
Appendix 2. A Chronology of the History of Washington State University Libraries / Christy Zlatos
Appendix 3. From the Siegfried A. Vogt Archive : Selected Documents and Memoranda from the '70s in Honor of Pauline Lilje / Siegfried A. Vogt.