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Coming of age in reference services : a case history of the Washington State University Libraries

Title
Coming of age in reference services : a case history of the Washington State University Libraries / Christy Zlatos, editor.
ISBN
131795145X
9781317951452
0789006669
9780789006660
Publication
New York : Haworth Press, [1999]
Copyright Notice Date
©1999
Physical Description
1 online resource (190 pages) : illustrations
Local Notes
Access is available to the Yale community.
Notes
"Co-published simultaneously as The reference librarian, number 64, 1999."
Access and use
Access restricted by licensing agreement.
Summary
Coming of Age in Reference Services: A Case History of the Washington State University Libraries focuses on the triumphs, trials, ideas, and difficulties of the Holland Library and how these experiences can help other professionals enhance services for patrons. The articles, written by reference librarians at the library, discuss topics such as departmental history and culture, training reference professionals, and user education programs to give you insight into how other librarians solve problems or implement changes. From Coming of Age in Reference Services, you'll receive advice from exper.
Variant and related titles
Reference librarian.
Taylor & Francis. EBA 2024-2025.
Other formats
Print version: Coming of age in reference services
Format
Books / Online
Language
English
Added to Catalog
October 04, 2024
Bibliography
Includes bibliographical references and index.
Contents
Introduction and dedication / Christy Zlatos
Training and Retraining Reference Professionals : Core Competencies for the 21st Century / Mary M. Nofsinger
A Neo-Modern Summary of the Futcha : An Exploration of the Generation X in Our Midst / B. Jane Scales
History of a Library Unit and the Evolution of Its Culture from the Eyes of Two Participants : Holland Reference Services from the Merger (1977) to the New Organization (1997) / Mary Gilles, Christy Zlatos
Jim and Alison Do User Education : English 101 and Beyond at Washington State University Libraries / James Elmborg, Alison Manning
Lessons of a Decade : An Instructional Experiment Matures / Paula Elliot, Alice Spitzer
The Klaipeda University Library in Lithuania : An Essay by the Washington State University Libraries' Library Fellow / Janina Pupeliene
Holland Library's Electronic Resource Librarians : A Profile of These Positions / Elizabeth Caulfield Felt
Managing CD-ROM and Electronic Documents Sources for Holland Reference Services : The Washington State University Libraries Experience / Lou Vyhnanek
Embracing GIS Service in Libraries : The Washington State University Experience / Hyon-Sook (Joy) Suh, Angela Lee
Appendix 1. About Washington State University Libraries' Holland Reference Services / Christy Zlatos
Appendix 2. A Chronology of the History of Washington State University Libraries / Christy Zlatos
Appendix 3. From the Siegfried A. Vogt Archive : Selected Documents and Memoranda from the '70s in Honor of Pauline Lilje / Siegfried A. Vogt.
Genre/Form
Electronic books.
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