Books+ Search Results
Effective apology mending fences, building bridges, and restoring trust
Author
Title
Effective apology [electronic resource] : mending fences, building bridges, and restoring trust / John Kador.
ISBN
9781576759011 (pbk. : alk. paper)
1576759016 (pbk. : alk. paper)
Edition
1st ed.
Published
San Francisco : Berrett-Koehler Publishers, 2009.
Physical Description
273 p. ; 22 cm.
Local Notes
Access is available to the Yale community.
Notes
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
Access and use
Access restricted by licensing agreement.
Format
Books / Online
Language
English
Added to Catalog
July 30, 2010
Series
A BK business book
Bibliography
Includes bibliographical references (p. 243-251) and index.
Contents
The age of apology
Why we apologize and what it accomplishes
Recognition
Responsibility
Remorse
Restitution
Repetition
When, where, and how to apologize
How to accept (and reject) an apology
Apology and forgiveness
Obstacles to wholehearted apology
The best apology possible : ten apology do's and don'ts
Talking about apology : frequently asked questions
What can I do now? Five apology practices.
Subjects
Also listed under
ebrary, Inc.
Bookmark As
Citation
