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Subject: "Industrial management"
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Online Results (15)
1.
Services management (including skill development)
Author
Ramachandra, K.
Published
Mumbai [India] : Himalaya Pub. House, 2010.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
2.
Zhe cai shi fu wu she ji : yi bu you quan qiu fu wu she ji shi gong tong da zao de ju zuo = This is service design doing
Title
这才是服务设计
Author
Stickdorn, Marc
Published
Beijing : Ren min you dian chu ban she = Posts & Telecom Press, 2022.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
3.
What great service leaders know and do : creating breakthroughs in service firm
Author
Heskett, James L.
Published
Oakland, California : Berrett-Koehler Publishers, Inc., 2015.
2015
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
4.
What great service leaders know and do : creating breakthroughs in service firms
Author
Heskett, James L.
Published
Oakland, CA : Berrett-Koehler Publishers, Inc., [2015]
©2015
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
5.
The customer service solution : managing emotions, trust, and control to win your customer's business
Author
Dasu, Sriram
Published
New York : McGraw-Hill Education, [2013]
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
6.
Service business development : strategies for value creation in manufacturing firms
Author
Fischer, Thomas, 1959-
Published
Cambridge, UK : Cambridge University Press, 2012, ©2012.
Location
MARX Library >> HD9720.5 .F567X 2012 (LC)
Format
Books
7.
Uncommon service : how to win by putting customers at the core of your business
Author
Frei, Frances
Published
Boston, Mass. : Harvard Business Review Press, [2012]
©2012
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
8.
Uncommon service : how to win by putting customers at the core of your business
Author
Frei, Frances
Published
Boston, Mass. : Harvard Business Review Press, ©2012.
Location
MARX Library >> HF5415.5 .F728 2012 (LC)
Format
Books
9.
Uncommon service how to win by putting customers at the core of your business
Author
Frei, Frances
Published
Boston, Mass. : Harvard Business Review Press, ©2012.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
10.
Improving Productivity and Service in Depot Businesses How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction
Author
Woodland, Colin
Published
Milton : Productivity Press, 2022.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
11.
Uncommon service : how to win by putting customers at the core of your business
Author
Frei, Frances
Published
Boston, Massachusetts : Harvard Business Review Press, 2012.
©2012
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
12.
A complete and balanced service scorecard : creating value through sustained performance improvement
Author
Tyagi, Rajesh K.
Published
Upper Saddle River, N.J. : FT Press, ©2008.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
13.
New service development creating memorable experiences
Published
Thousand Oaks, Calif. : Sage Publications, c2000.
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
14.
Uncommon service : how to win by putting customers at the core of your business
Author
Frei, Frances
Published
Boston, Mass. : Harvard Business Review Press, ©2012.
Online
Online book (login required)
Location
Internet Archive >> None
Format
Books
15.
Handbook of services marketing & management
Published
Thousand Oaks : Sage Publications, c2000.
Location
MARX Library >> HD9980.5 H36X 2000 (LC)
Format
Books
16.
Handbook of services marketing & management
Published
Thousand Oaks : Sage Publications, [2000]
©2000
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online
17.
Journal of service science
Published
[Jochiwon, South Korea?] : Society of Service Science ; [Berlin, Germany : distributed by Springer]
Online
Full text
Location
Yale Internet Resource >> None
Format
Journals & Newspapers / Online
18.
Managing service quality
Published
[Bedford] : [IFS Publications], [1990-2014]
[Bradford, England] : MCB University Press
[Bingley, UK] : Emerald Group Publishing Limited
Online
Full text
Location
Yale Internet Resource >> None
Format
Journals & Newspapers / Online
19.
Design for six sigma for service
Author
Yang, Kai
Published
New York : McGraw-Hill, [2005]
Online
Online book
Location
Yale Internet Resource >> None
Format
Books / Online