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Renegotiating health care : resolving conflict to build collaboration
Author
Title
Renegotiating health care : resolving conflict to build collaboration / Leonard J. Marcus ; with Barry C. Dorn [and others].
ISBN
0787901512
9780787901516
0787950211
9780787950217
Edition
1st ed.
Published
San Francisco : Jossey-Bass, ©1995.
Physical Description
xx, 453 pages ; 24 cm
Summary
"Renegotiating Health Care is a practical guide to collaboration written at a time of extensive change for the system. It presents effective tools for understanding conflict, negotiating differences, and creating a workable balance among those who deliver, receive, administer, and oversee health care."--BOOK JACKET.
Format
Books
Language
English
Added to Catalog
August 24, 2019
Bibliography
Includes bibliographical references (pages 441-444) and index.
Contents
Pt. I. Conflict
1. Why conflict?
2. Moving beyond conflict
3. Setting the stage for negotiation
Pt. II. Negotiation
4. Interest-based negotiation
5. Framing to generate options
6. Reframing to spur momentum
Pt. III. Health Care Practice
7. A public health and health policy perspective / Velvet G. Miller
8. Health care management : balancing clinical and business perspectives / Janice B. Wyatt
9. Nursing : negotiating at an uneven table / Phyliss Beck Kritek
10. The evolving doctor / Barry C. Dorn
Pt. IV. Creating and Resolving Conflict
11. Positional bargaining
12. Mediation, arbitration, and dispute resolution
Pt. V. Whole Image Negotiation
13. Crafting the essentials
14. Constructing a resilient balance
Subjects
Subjects (Medical)
Health Personnel.
Conflict (Psychology)
Negotiating.
Genre/Form
Case studies.
Case studies.
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